Corona Virus (COVID-19) Update Spring/Summer 2021
At present, we are open as normal and we always ship all items within 1 working day of receiving your order. Please note that postal deliveries are currently slower than usual at present due to Covid-19 affecting mail services in many countries, which is causing delays.
For this reason, we would please ask that you bear with us and allow 7 days (mainland UK), 21 days (Europe) or 42 days (USA and all other destinations) before querying a late delivery. Please select the Tracked Mail option when placing your order if you wish to be able to view the progress of your delivery.
If you have any questions or concerns, please ask. Please see this link to the Royal Mail website for the latest updates on shipping to your destination.
Free UK Delivery! (with Worldwide delivery available for a small charge)
We are pleased to ship all of our cables free of charge within the UK! (there is a small charge to deliver overseas, due to price increases imposed upon us by overseas postal services - our charges are only intended to cover the actual postage prices). We also give our customers the option to upgrade to a tracked delivery service for a small extra charge if they wish. Please note that the postal services in some countries (including Canada, Australia, Norway, South Africa and India) are unable to provide online tracking updates - for these countries, online tracking can only follow the order whist it is in the UK postal system.
For deliveries to addresses outside the UK, your local government may impose Customs fees or tax charges when your order is delivered. We have no control over these charges and they are not imposed by us or covered within the purchase price of the goods. UK law requires us to correctly declare the full value of all goods that we ship to you on the Customs paperwork when exporting to addresses outside the UK. Our products are provided on a Delivered Duties Unpaid (DDU) basis. For deliveries outside the UK, no UK VAT is charged but your local postal service may collect import VAT and/or customs duty from you prior to delivery. Your local postal service may charge a handling fee for this service, we have no control over VAT or fees that may apply in different countries.
Items are normally shipped on the same working day (or the next working day) after payment clears into our account. Shipping for items up to 2Kg in weight is normally via Royal Mail First Class post (for UK deliveries) or Royal Mail International Standard post (for all other destinations). A Courier service will be used for orders over 2Kg. UK orders over £50 GBP in value and non-UK orders over £100 GBP in value are normally sent by a signed-for delivery service (eg. Royal Mail Recorded delivery or Royal Mail International Tracked / Tracked and Signed services).
Orders should arrive within the following timescales:-
UK = target 1 to 5 days, maximum 7 days
Europe = target 7 to 14 days, maximum 21 days
USA and Rest of World = target 14 to 28 days, maximum 42 days