You can shop with confidence at Sounds Heavenly! All of our advertised products are supported by a full money-back promise - if you are not delighted with your purchase, simply return it to us (in the same condition that it was sent) so that it reaches us within 60 days of your original purchase date and we will cheerfully give you a full refund of the price that you paid. If you need to return an item to us in line with our Returns Policy, we will not normally offer to refund additional expenses (ie. your return postage costs), except under exceptional circumstances. If you have requested upgraded shipping from us at extra cost (ie. tracked delivery) then this is not refundable under our Return Policy, as this has been purchased to your requirements from the postal service.
If you are returning an item and you live outside the European Union, please can you ensure that you mark the customs declaration on the parcel as "Returned goods for refund" and please include your name and address inside the parcel.
The only exceptions to our Return Policy are items which we have custom-built to your specification - if you wish to return an item that we have specially made at your request, then please contact us within 60 days of purchase if you feel that the item supplied is not as described. Custom orders are offered in compliance with the EU Consumer Rights Directive and (as with all of our products) they still carry a full 12 month warranty against defects.
We hope you will agree that this is a much fairer policy than the 14 day return period required in the EU under the Consumer Rights Directive! We are very proud of our customer service record and we are keen to hear from you with any comments you may have regarding your purchase.